MGMT 344 Principles of Total Quality Management Questions
Please answer the following seven questions.
1. (Long Essay) (a) List and explain the key principles associated with total quality
management (TQM). (b) Discuss the four general categories of quality costs.
2. (Long Essay) (a) Differentiate between a push and a pull production system. (b)
What are the benefits of small-lot production? (c) Explain the concept of total productive maintenance (TPM).
3. (Long Essay) (a) What is the difference between independent and dependent
demand? (b) What are the objectives, inputs, and outputs of an MRP system?
4. (Long Essay) Three basic approaches that might be used for forecasting are:
qualitative methods, time series analysis, and regression methods (or cause-and-effect models). For each method, describe general conditions for which each might be preferred. Describe alternative techniques that could be used with each basic approach.
5. (Long Essay) (a) What is Enterprise Resource Planning (ERP)? (b) Describe the
benefits of using an ERP system.
6. (Short Essay) Discuss five dimensions of quality a consumer looks for in
manufactured products.
7. (Short Essay) What are the inputs to capacity requirements planning? Discuss
several alternatives for leveling the load on a facility.
